Privacy Policy

1. Introduction

Welcome to Tez Taxi. We respect your privacy and are committed to protecting the personal data of our business users, their employees and end customers. This Privacy Policy explains how we collect, use, disclose and safeguard your information when using our B2B taxi ordering platform.

2. Information We Collect

2.1 Business Registration Information

• Business name and registration number
• Contact person name and position
• Business email and phone
• Business address and branch locations
• Industry type and company size
• Banking and payment information

2.2 User Account Information

• Full name and position
• Email address and phone number
• Login credentials (passwords encrypted)
• Role and permission settings
• Activity logs and usage patterns

2.3 Device Information

From our physical devices (buttons, tablets, kiosks):

• Serial number and device type
• Location data (device installation address)
• Usage timestamps and frequency
• Device health metrics
• Network connection data

2.4 Order Information

When placing orders through our platform:

• Pickup location
• Order timestamp and duration
• Selected taxi provider
• Order status and tracking data
• Price and payment method
• Cancellation data (if applicable)

2.5 Technical Information

Automatically collected when using our platform:

• IP addresses and browser information
• Device type and operating system
• Access times and referring URLs
• Cookies and Tracking Technologies
• API usage logs for partners

2.6 Communication Data

• Support ticket content
• Email correspondence
• Phone call records (metadata only)
• Feedback and survey responses

3. How We Use Your Information

3.1 Service Delivery

• Process taxi orders and communicate with providers
• Manage business accounts and user access
• Authenticate devices and API connections
• Provide customer support

3.2 Business Operations

• Generate invoices and process payments
• Create usage analytics and reports
• Monitor platform performance
• Prevent fraud and ensure security

3.3 Communication

• Send order confirmations and updates
• Provide system notifications
• Share platform updates and new features
• Respond to inquiries and support requests

3.4 Improvement and Development

• Analyze usage patterns to improve services
• Develop new features based on user needs
• Optimize routing algorithms
• Enhance user experience

3.5 Legal and Compliance

• Comply with legal obligations
• Enforce our Terms of Service
• Protect our legal rights
• Cooperate with law enforcement when required

4. Information Sharing and Disclosure

4.1 With Taxi Service Providers

We share limited information to fulfill orders:

• Pickup location
• Order details
• Contact information (when necessary)

4.2 With Business Users

Business administrators may access:

• Employee activities within their organization
• Order history for their locations
• Usage analytics for their devices
• Billing and payment records

4.3 With Service Providers

We may share information with third-party service providers:

• Payment processors for transaction handling
• Cloud hosting providers for data storage
• Analytics providers for service improvement
• Communication providers for notifications

4.4 Business Transfers

In case of merger, acquisition or sale:

• Information may be transferred to new owners
• Users will be notified of ownership changes
• Privacy protection will continue to apply

4.5 Legal Requirements

We may disclose information when required by:

• Court orders or legal process
• Government authorities
• To protect our rights or safety
• To prevent fraud or illegal activity

4.6 Aggregated Data

We may share anonymized, aggregated data:

• Industry reports and market analysis
• General usage statistics
• Performance metrics
• Individual identification not possible

5. Data Retention

5.1 Deletion Requests

• Users may request data deletion
• Some data retained for legal compliance
• Deletion performed within 30 days
• Confirmation provided upon completion

6. Data Security

6.1 Security Measures

We implement appropriate technical and organizational measures:

• Data encryption in transit and at rest
• Secure servers with firewall protection
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

6.2 Incident Response

• Immediate investigation of breaches
• Notification within 72 hours when required
• Implementation of mitigation measures
• Timely information to affected users

7. Your Rights and Choices

7.1 Access Rights

You have the right to:

• Access your personal data
• Receive a copy of your data
• Know how your data is used
• Request data in portable format

7.2 Correction Rights

• Update incorrect information
• Complete incomplete data
• Request accuracy verification
• Notify us of changes

7.3 Deletion Rights

• Request deletion of personal data
• "Right to be forgotten" (with limitations)
• Remove unnecessary data
• Delete accounts when no longer needed

7.4 Restriction Rights

• Restrict processing of your data
• Object to certain uses
• Opt-out of marketing messages
• Limit data sharing

8. Cookies and Tracking Technologies

8.1 Cookie Types

• Essential cookies for platform functionality
• Analytics cookies for usage understanding
• Preference cookies for user settings
• Security cookies for authentication

8.2 Cookie Management

• Browser settings control cookies
• "Do Not Track" signals honored
• Cookie policy available separately
• Third-party cookie restrictions

9. International Data Transfers

9.1 Data Location

• Primary servers located in Uzbekistan
• Backup servers may be international
• Cloud services may process globally
• Appropriate safeguards implemented

9.2 Transfer Safeguards

• Standard contractual clauses
• Adequacy decisions where applicable
• Technical security measures
• Limited access control

10. Children's Privacy

• Service not intended for children under 18
• We do not knowingly collect children's data
• Business users responsible for compliance
• Immediate deletion upon discovery

11. Third Party Links and Services

11.1 External Services

• Links to taxi provider websites
• Integration with payment processors
• Third-party analytics tools
• Not responsible for external privacy practices

11.2 API Partners

• Partners have separate privacy policies
• Data sharing governed by agreements
• Users should review partner policies
• We regularly audit partner compliance

12. Marketing and Communications

12.1 Marketing Messages

• Consent required for marketing
• Easy unsubscribe options
• Frequency limitations
• Only relevant content

12.2 Operational Communications

• Service-related messages are mandatory
• Security warnings and updates
• Legal notices and changes
• Cannot opt-out of critical messages

13. Changes to Privacy Policy

13.1 Update Notifications

• Email notification for significant changes
• 30-day notice typically provided
• Version history maintained
• Continued use implies acceptance

13.2 Review Recommendations

• Periodically review the policy
• Check for updates regularly
• Contact us with questions
• Save copies recommended

14. Jurisdiction-Specific Provisions

14.1 Uzbekistan Residents

• Compliance with local data protection laws
• References to Personal Data Law
• Cooperation with local authorities
• Uzbek language version available

14.2 International Users

• GDPR principles followed where applicable
• Country-specific rights may apply
• Consult local laws for additional rights
• Contact us for specific questions

15. Data Processing Principles

We process personal data based on:

• Lawfulness : Legal basis for all processing
• Purpose Limitation : Only for stated purposes
• Data Minimization : Collect only necessary data
• Accuracy : Keep data up to date
• Storage Limitation : Retain only as needed
• Security : Protect from unauthorized access

16. Consent Management

16.1 Obtaining Consent

• Clear consent requests
• Specific purposes explained
• Freely given without coercion
• Separate consents for different purposes

16.2 Withdrawing Consent

• Easy withdrawal process
• No negative consequences
• Prior processing remains valid
• Immediate effect upon withdrawal

17. Special Categories of Data

We do not intentionally collect:

• Health or medical information
• Religious or philosophical beliefs
• Political opinions
• Trade union membership
• Genetic or biometric data

18. Automated Decision Making

18.1 Algorithm Usage

• Automated taxi provider selection
• Price optimization algorithms
• Fraud detection systems
• Performance analytics

18.2 Human Intervention

• Right to human review
• Challenge automated decisions
• Logic explanation available
• Manual override possible